Frequently Asked Questions

Welcome to our FAQ page! We are dedicated to providing you with the best customer experience and ensuring that all your questions are answered. Below, you'll find answers to some of the most frequently asked questions about our products and services. If you can't find the information you're looking for, please don't hesitate to contact our friendly customer support team. We're here to help!

Orders for available items are generally shipped within 48 hours. However, larger orders or kits that necessitate special assembly may take 48-72 hours to ship. Our facility in Rochester, New York serves as the point of origin for all shipments. Free freight orders will be shipped via ground transportation services such as UPS, FedEx, or USPS.

We require a minimum order of 25 kits for custom orders. Our team will design and assemble the kit according to your specifications. Choose from plastic, metal, water-proof, or soft-sided cases. Customize the contents, labels, and screen-printing. We offer a refill service where we package and ship new products based on your provided list. Visit our custom kit page for more information.

For bulk purchases exceeding 100 units, kindly contact us at 1-800-772-4816.

We accept returns for all items. Return shipping costs will be covered by us for damaged or defective items. For all other returns, the customer is responsible for the return shipping.

The majority of bags sold by E-firstaidsupplies are manufactured in-house at our facility in Rochester, NY.

To explore and join our Dropship Program, please click here for program details and registration.